Types of Information Collected
We collect various types of personal information from our customers, including but not limited to:
- Name
- Email address
- Phone number
- Billing and payment information
- Travel preferences and booking history
Method of Information Collection
We collect your personal information through several methods, including:
- Directly from you when you create an account, make a booking, or contact us via our website or customer service.
- Automatically through the use of cookies and other tracking technologies when you visit our website.
- From third-party sources such as social media platforms and travel agencies.
Purpose of Data Collection
We collect and use your personal information for the following purposes:
- To process and manage your bookings and payments.
- To communicate with you regarding your bookings, promotions, and updates.
- To personalize your experience and provide tailored recommendations.
- To improve our services and website functionality.
- To comply with legal and regulatory requirements.
Data Security Measures
We implement robust security measures to protect your personal information from unauthorized access, misuse, or disclosure. These measures include:
- Encryption of sensitive data during transmission and storage.
- Regular security audits and updates.
- Access controls and authentication protocols.
- Secure data storage facilities.
Data Sharing
We may share your personal information with third parties under the following circumstances:
- With service providers who assist us in delivering our services, such as payment processors and customer support providers.
- With law enforcement or regulatory authorities when required by law.
- With business partners for marketing purposes, provided you have given your consent.
Data Sharing Disclaimer
We do not share your SMS consent or mobile phone number with third parties for their own marketing purposes. Your information is used solely for the purpose of communicating with you about your booking and related services. We may, however, use third-party service providers to assist us in sending SMS messages, but these providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for any other purpose.
User Rights
You have the right to:
- Access and review your personal information.
- Update or correct your personal information.
- Delete your personal information, subject to legal and regulatory requirements.
- Opt-out of marketing communications.
To exercise these rights, please contact us using the information provided below.
Contact Information
If you have any questions or concerns regarding your privacy, please contact us at:
Email: support@blackswanstays.com
Phone: (501) 539-5399